Frequently Asked Questions


The roles we are recruiting for are front line care worker roles. These roles are across the following services areas:

  • Supported living
  • Residential homes
  • Home care (supporting those in their own homes)
  • Nursing homes

You could also be supporting people in the following client groups:

  • Older people
  • Learning disabilities
  • Physical disabilities
  • Mental Health
  • Dementia
  • Other specific conditions


Duties can include the following:

  • Participating in the day-to-day implementation of individual support plans and activities, including the delivery      of personal care* where needed.
  • Maintaining effective communication and liaison with individuals, families and other key partners whilst                 respecting appropriate confidentiality.
  • Supporting customers with a variety of tasks such as; the preparation of meals, assisting with medication,                laundry duties, cleaning etc.
  • Maintaining accurate notes and records as and when required.
  • Working as part of a team to provide high quality care.


*Not all of the jobs available involve personal care. (Personal care can be defined as supporting someone with personal hygiene and toileting, along with dressing, shaving, brushing teeth, bathing and showering, helping someone to use the toilet, including using a commode or bed pan.)

We are also looking for people who are able to provide companion calls (such as befriending and helping individuals to complete daily activities) and we also have roles such as domestic assistants – these jobs do not involve personal care tasks.


Care Workers will either receive an induction which has been developed by Skills for Care or complete an in-house induction from the matched employer.  

The Skills for Care Rapid Care Worker induction will take place using online resources covering core areas of the Care Certificate and other mandatory training. This induction will give you the foundations to start your new role supporting vulnerable people in Gloucestershire and has been signed off via the Care Quality Commission and the Department of Health and Social Care.  The Care Certificate module will take around 6 hours to complete but can be done in sections and the other modules should each take around an hour.

These modules include:

  • Fire Safety
  • First Aid
  • Food Hygiene
  • Health and Safety
  • Infection Control
  • Medication Practice
  • Moving and Handling
  • Safeguarding


The hourly rate will vary. We work with a variety of care providers in several different care settings and the pay varies from company to company.

Pay can also depend on whether you work weekends or do night shifts and also on your relevant training and qualifications.

Typically, it starts at National Living Wage* and increases to £10-£13 per hour.

*Age 16-17 £4.55/ Age 18-20 £6.45/  Age 21-24 £8.20/ Age 25+ (NLW) £8.72


We will let you know the outcome of your interview as quickly as we can which is usually between 1-2 days.

If you are unsuccessful we will contact you to let you know and provide you with brief feedback on your interview.

If you are successful we will match you with a care organisation, taking account the type of work, location and working pattern that you have indicated as well as the values that you have demonstrated. You will be notified once you have been matched and given details of how to start your induction. In addition to this we will start doing the necessary employment checks, such as taking up references and submitting a DBS check.


Each care company has a responsibility to supply the relevant PPE to their frontline staff, so you would need to speak to your matched provider to discuss this.

The council is doing all it can to provide guidance to the care sector in Gloucestershire on how to obtain PPE.


We will use the details you give us about your preferred work location, type of care setting and work pattern when considering your matched employer.

We will endeavor to match people to organisations where we feel the match will be beneficial to both parties to ensure a good experience of the sector.I If you are unsure of the proposed placement, please get in touch with the Proud To Care Team and we will discuss this with you.


This will depend on your new employer’s salary system. When a match has been agreed, we ask the provider to ensure they set up their new starter on their payroll.

We would encourage you to speak to the prospective employer about payment dates in advance of your start date. You can also contact the DWP for advice on ending benefits and starting a new job.


If you have any questions about the Fast Track Recruitment process, please get in touch with the team at

If you have already started with your new employer and have questions about the role please talk to your line manager or work place buddy/mentor.

During your Induction period and in your first few weeks, we will keep in touch, to make sure you are settling in and to answer any questions you may have.


Most care companies require their staff to wear a company uniform. While there is no obligation for the company to provide free uniforms, many do.

You would need to speak to your employer about this, to find out how this works in practice. Some employers, who do charge for uniforms, spread the cost over a period of time.


Schools and education settings are being asked to continue to provide care for a limited number of children such as children whose parents are critical to the Covid-19 response and cannot be safely cared for at home.

Guidance from the Department of Education is clear that if there is one key worker in the family then you can expect to continue to access education if you need it because you cannot make alternative arrangements (i.e. another parent staying at home or use of wider family etc).

Please raise any queries that you have with your child’s school.

The council also have staff available to talk to you about any key worker questions or wider educational issues on 01452 426015 or email at


Yes, if you are successful we will look to carry out an Enhanced DBS check unless you already have an enhanced DBS and are signed up to the update service.

DBS' will be submitted online and a member of the team will start the application. This will then generate a link for you to complete the application via email. As you will not be employed by GCC, but by an external organisation your check will state it is an external voluntary position. Please don't worry as you will be paid by your employer



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