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Hayley's Story


Hayley started working in a factory at 16; she needed money and it was a job but there was nothing there; she needed and wanted more.

Hayley started looking around to see what other jobs were available in the area and saw a job in a care home advertised. Her first day was scary; it was a big change having responsibility for people with care and support needs compared to working in a factory, but she quickly grew to love her work.

When Hayley started working for Crossroads, she supported people in their own homes in the community. She had a young family, so working in care fitted in with family life, doing hours that suited her. As her children grew up, she was able to increase her hours and progress in her role.

Hayley took the opportunity to undertake specialist training such as the Dementia Link Worker Award; this has really helped her to see things differently when creating care plans for individuals with dementia, and has also enabled her to provide and plan more person-centred activities. Now Hayley is in a management role; she enjoys giving her staff the opportunity to undertake specialist training in different areas because she wants to make the most of her team and their talents.

For Hayley, her role isn’t a job it is a privilege.  As she says, “Working in care is the most rewarding job I think you can have, really making a difference to somebody’s life.”

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