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Carers - Unpaid

If you are you an unpaid carer (in addition to working in the care sector), there is support available to you.

Adult Social Care Support
Adult Social Care helpdesk
If you or someone you care for are finding it difficult to cope with everyday living tasks due to the following: 

  • illness
  • a disability
  • a learning disability
  • frailty
  • a fall or an accident
  • recovering from an operation
  • a major change in your life
  • a crisis
  • a health condition,

then you may feel like you need some extra help and support.

The Adult Social Care helpdesk will talk to you about your needs, provide information about support available and if needed complete a referral to the appropriate team who will arrange to carry out an assessment of your needs.

Make an enquiry or request help

Gloucestershire Services for Unpaid Carers

  • Gloucestershire Carers Hub
    Gloucestershire Carers Hub

    Gloucestershire Carers Hub supports unpaid Carers throughout the county of Gloucestershire.

    You may be be supporting someone with physical or emotional needs, they could be living independently from you but require your support on a daily or weekly basis. This could be due to ill health, frailty, mental health or due to an addiction. They may also live in residential care/ support but you remain an active part of their support network.

    There is no minimum requirement for the number of hours which you are supporting someone for.

    You may be supporting them:
    • Via the telephone offering emotional support
    • Taking someone to appointments
    • Supporting with cooking, cleaning, shopping and other daily tasks
    • Assisting with dressing, cleaning and other personal care needs
    • Going in to check on someone regularly

Whatever you do to support someone else you are a Carer even if you don’t think of yourself as one.

The individual who you are supporting could be:

    • A family member; spouse, husband, wife, child, adult child or partner
    • A friend
    • A neighbour
    • An ex-partner

Whoever you are supporting we are here to offer advice, information and support to you to enable you to think about your needs whilst offering support to someone else.

If there are a number of people supporting someone, we welcome anyone providing support to someone to register with us to access information, support and our services.

Call the Carers Hub on 0300 111 9000

email carers@peopleplus.co.uk

or refer yourself by clicking here: Self Referral - Gloucestershire Carers Hub

You can also contact Gloucestershire Carers Hub to access a Carers Assessment Assessment Process - Gloucestershire Carers Hub

  • Gloucestershire Young Carers
    Gloucestershire Young Carers
    If you have children or grandchildren who care for someone, maybe a parent or sibling, there is also support available for them from Gloucestershire Young Carers.
  • Gloucestershire Parent Carer Forum
    Glos Parent Carer Forum
    If you care for a child who has additional needs you may also benefit from contacting Glos Parent Carer Forum.


  • The Care Advice Line (TCAL)
    The Care Advice Line (TCAL)
    If you are a carer for anyone over 18 years old, The Care Advice Line (TCAL) is an information and advice service for adults and their carers in Gloucestershire.  Their aim is to help individuals and their families make informed decisions about paying for their care and support.

The helpline is available on 01452 22 22 00 and helps with:

•    Planning for future care needs
•    Paying for current care
•    Power of Attorney
•    Benefits & entitlements
•    How the care system works
•    Managing assets
•    Access to regulated financial advice

National Services for Unpaid Carers

  • Carers UK
    Carers UK

    Joining Carers UK is free and takes just a few minutes
    You will receive the latest news, information, campaign updates, access to our user forum and more...
    Find out about the Carers Leave Act 2023, and if you can/how to use it.

  • Carers Trust
    What we do - Carers Trust
    The Carers Trust works to transform the lives of unpaid carers. It partners with its network of local carer organisations to provide funding and support, deliver innovative and evidence-based programmes and raise awareness and influence policy.​ Carers Trust’s vision is that unpaid carers are heard and valued, with access to support, advice and resources to enable them to live fulfilled lives.

How Employers can Support their Staff who are Unpaid Carers

  • Employers for Carers
    About us | EfC

    If you are an employer you are likely to have staff who are unpaid carers.  EfC can help you.
    For the 1 in 7 in your workforce who are caring for someone who is older, disabled or seriously ill, juggling paid work and caring can present real problems. How would you prioritise between the demands of a busy workload and the urgent need of the person you care for?
    Given the stresses and strains that can result from balancing multiple responsibilities inside and outside the workplace, it is unsurprising that 1 in 6 carers give up work or reduce their hours to care. But many of these employees will be your most valuable staff, the 45-64 year-olds at the peak of their careers.
    EfC helps you tackle these issues through our innovative platform EfC Digital, consultancy and support programmes.

Please do also encourage unpaid carers of your clients to contact the relevant organisations listed above.